Customer Service Representative
Customer Service RepresentativeA leader and innovator in manufacturing for the residential and commercial remodeling industries, Craft-Bilt is a family owned and operated company, which has been in business for over 76 years.
Our products include home improvement products for the outdoors including sunrooms, awnings, solar shades, canopies, aluminum and glass railings, and waterproof aluminum decks.
Craft-Bilt strives to provide customer service which exceeds expectations.
Our mission statement is Enthusiastic EmployeesFlawless PerformanceDelighted Customers.
Perks and Benefits of working at Craft-Bilt:
Professional yet relaxed work environment with a casual dress code.
Appropriate PPE when in production areas Discount on employee purchases after one year of employment Great work-life balance - the best candidate will work hard while here, but there is no requirement or expectation that work be done at home or outside of the typical work day A comprehensive wage and benefits package including FULLY PAID healthcare and dental insurance for you and your eligible dependents with NO payroll deductions Additional benefits include company-paid free life insurance, short-term and long term disability, 401(k) and company match, year-end bonuses, PTO and paid holidays The ideal candidate will:
Practice a high level of professionalism and customer care Enjoy troubleshooting and problem solving Possess strong communication ability both on the phone and through email Have a desire to learn about our various product lines Work effectively and be flexible in a fast-paced environment with shifting priorities Provide excellent attention to detail and organizational skills Requirements:
Two years of experience communicating with customers/clients via phone and email Skilled in use of Microsoft Word and Excel and possess ability to type at a speed of not less than 40 words per minute Working knowledge of ERP, CRM, or CPQ systems Ability to work on-site as a full-time employee, 8:
00 AM to 5:
00PM Monday through Friday Equal Opportunity Employer (M/F/D/V) Recommended Skills Attention To Detail Certified Power Quality Professional Communication Coordinating Customer Relationship Management Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Our products include home improvement products for the outdoors including sunrooms, awnings, solar shades, canopies, aluminum and glass railings, and waterproof aluminum decks.
Craft-Bilt strives to provide customer service which exceeds expectations.
Our mission statement is Enthusiastic EmployeesFlawless PerformanceDelighted Customers.
Perks and Benefits of working at Craft-Bilt:
Professional yet relaxed work environment with a casual dress code.
Appropriate PPE when in production areas Discount on employee purchases after one year of employment Great work-life balance - the best candidate will work hard while here, but there is no requirement or expectation that work be done at home or outside of the typical work day A comprehensive wage and benefits package including FULLY PAID healthcare and dental insurance for you and your eligible dependents with NO payroll deductions Additional benefits include company-paid free life insurance, short-term and long term disability, 401(k) and company match, year-end bonuses, PTO and paid holidays The ideal candidate will:
Practice a high level of professionalism and customer care Enjoy troubleshooting and problem solving Possess strong communication ability both on the phone and through email Have a desire to learn about our various product lines Work effectively and be flexible in a fast-paced environment with shifting priorities Provide excellent attention to detail and organizational skills Requirements:
Two years of experience communicating with customers/clients via phone and email Skilled in use of Microsoft Word and Excel and possess ability to type at a speed of not less than 40 words per minute Working knowledge of ERP, CRM, or CPQ systems Ability to work on-site as a full-time employee, 8:
00 AM to 5:
00PM Monday through Friday Equal Opportunity Employer (M/F/D/V) Recommended Skills Attention To Detail Certified Power Quality Professional Communication Coordinating Customer Relationship Management Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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